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Notebook Generator

Terms of service and refund policy

Last updated: 27 October 2026

Who we are

Notebook Generator (notebookgenerator.com, “we”, “us”) is run by an independent developer based in mainland China. You can reach us at [email protected]; we reply within 2 business days. By using the site or buying a product you agree to these terms. If you do not agree, please do not use the site.

What we offer

  • Free tools. The Notebook Maker, printable templates, calendars and the other tools are free. They run in your browser and need no account.
  • Paid digital products. The digital planner, digital journal and digital calendar are hyperlinked PDF files for iPad and tablet note-taking apps (such as GoodNotes and Notability). Each one is generated from the settings you choose on the product page (year, language, layout, colours, art edition, sections) and, for the illustrated art editions, comes with a downloadable sticker pack.

These are one-time purchases of digital content. There are no subscriptions and you will never be charged on a recurring basis. Nothing physical is shipped.

Prices and payment

  • Prices are shown in US dollars on the product page before you pay. VAT or sales tax may be added at checkout depending on where you live.
  • Payments are handled by Waffo Pancake, our Merchant of Record. Waffo Pancake is the seller of record for your order: it takes the payment, collects and pays any applicable tax, issues the receipt, and may appear on your card statement. Its buyer terms also apply to the transaction.
  • Your card or other payment details go directly to Waffo Pancake. We never see or store them.

Delivery

Your file is generated right after the payment is confirmed, normally within a minute. You download it from the order page you are sent to after checkout, and a link to that page is emailed to the address you entered. The link stays valid, so you can download the file again later. At checkout you agree that delivery starts straight away.

If you cannot download your file, write to us with your order number and we will fix it or send the file another way.

Your licence

When you buy a product you get a personal, non-exclusive, non-transferable licence to use the file and its stickers for your own planning and journaling, on any number of your own devices. You may print pages for your own use.

You may not resell, share, upload or redistribute the file, its pages, artwork or stickers, alone or as part of another product, or use them in a commercial product or service. The software, page designs, artwork and text on the site belong to Notebook Generator or are used under licence. What you write or draw in your planner is yours.

Refund policy

Because each file is made to your settings and delivered immediately, you agree at checkout that delivery starts right away. Where the law gives you a right to withdraw from a purchase of digital content, that right ends once the file has been generated. This does not affect your statutory rights.

You get a full refund when:

  • the file could not be generated or downloaded within 24 hours of payment and we could not fix it;
  • you were charged more than once for the same order;
  • the file differs materially from the preview you configured because of a fault on our side, and we cannot correct it.

To ask for a refund, write to [email protected] within 14 days of the purchase, from the email address you ordered with, and include the order number. We answer within 2 business days. Approved refunds are paid by Waffo Pancake to the original payment method and usually appear within 5–10 business days, depending on your bank. Once a refund is made, the download links for that order stop working.

Changing your mind about the year, layout, language or design after the file was generated is not a reason for a refund: the live preview shows every page of the file, with your settings, so you can check these before you buy. If you think a charge is wrong, please contact us first; we can usually sort it out faster than a card dispute.

Acceptable use

Please do not misuse the site: no scraping or automated bulk downloading, no attempts to get around security or payment, no reselling of paid files, and nothing that disrupts the service for others. We may refuse or suspend service to anyone who breaks these terms.

Free tools

The preview of a paid product is for checking it before you buy; please do not copy or screenshot it to use instead of the file. Free files are provided for personal use. Printables you make with the free tools are yours to print and use, including as gifts; please do not sell them as your own templates.

Disclaimer and liability

The site and products are provided “as is”. We work to make them correct and reliable, but we cannot guarantee that the site will always be available or free of errors, or that a file will work in every app. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid for the product concerned. Nothing in these terms limits rights you have as a consumer that cannot be limited by law.

Changes to the products or the site

If we stop offering a product you have bought, you keep your right to download it or get your money back. Changes to the site never take away a file you have already received.

Governing law and disputes

These terms are governed by the laws of the People’s Republic of China. Please contact us first: most problems are solved quickly by email. If a dispute cannot be settled by negotiation, it goes to the competent people’s court where the operator is based. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.

Changes to these terms

We may update these terms; the date at the top shows the current version. Significant changes are announced on the site at least 14 days before they take effect. Changes never apply to purchases already made.

Contact

Questions, refund requests and data requests: [email protected]. For an order, please quote the order number shown on the order page and in your email. See also our privacy policy.